Share your property listing and the guest review
Start with the public link and a short note. We’ll ask for more only if it helps.
For hotels and accommodation partners
Send us the guest review and your property listing. We check the content against Booking.com’s review standards and help organize a report when there is a specific concern.
Clear pricing
The same straightforward rate applies to every Booking.com review we handle. Requesting a quote is free; paid work begins after you agree to the written terms.
Applicable taxes and written service terms are confirmed before payment.
How many Booking.com reviews would you like us to handle?
Success fees apply only to reviews that are removed. You pay nothing on this page.
Your next step
Send the page or review link and a few details. We’ll review your request and explain the next step.
Booking.com specific
Booking.com says suspicious reviews can be reported to Customer Service for its fraud team to investigate. Its published standards also restrict spam, fake content, threats and personal information.
Read Booking.com’s guidanceA review that appears suspicious or inauthentic
Threats, discriminatory language or private information
Content unrelated to the guest experience
Prepare your request
Send the public link and the facts you can document. Remove private details from any supporting records before sharing them.
Use our evidence checklistThe property listing and exact guest review
The relevant reservation or stay context, with private details removed
Any prior contact with Booking.com about the review
How it works
You stay informed while our team handles the review work.
Start with the public link and a short note. We’ll ask for more only if it helps.
We examine the platform rules and put the relevant details into a clear report.
We explain the outcome and any next step available through the platform.
Good to know
Practical answers before you hand us the review.
Booking.com says suspicious reviews can be reported to Customer Service so its fraud team can investigate. We help prepare the facts for that report.
A low score alone is not a reason for removal. The review needs a concern that relates to Booking.com’s standards.
Booking.com says someone who reached the property but did not stay may still be allowed to review it. We check the exact circumstances before preparing a report.
Only after a specific review is removed. The fee is charged separately for each successful removal.